Palmful
Support
Last updated: July 19, 2026
Need help with Palmful? You’re in the right place. Palmful is a calorie-free portion tracker based on the “palm method” — it shows hand-sized portion targets, never calories.
Contact
The fastest way to get help, report a bug, or request a feature is email:
I usually reply within a couple of business days. When reporting a problem, it helps to include your iOS version and a short description of what happened.
Frequently asked questions
How does portion tracking work?
Palmful uses the palm method: your daily targets are expressed in hand-sized portions — palms of protein, fists of vegetables, thumbs of fat, and cupped handfuls of carbs. Tap + on a macro card to log a portion and − to remove one. There are no calories anywhere in the app.
How are my portion targets calculated?
From your profile — sex, age, height, current and target weight, and activity level. You enter these during onboarding, and you can change them anytime in Settings → Profile & Activity. When you update your weight (or any profile field), your targets are recalculated, and Palmful shows a short note if they changed.
Is Apple Health required?
No. Connecting Apple Health is optional and only pre-fills your profile (sex, height, weight, and recent workouts). Access is read-only — Palmful never writes to Apple Health. You can enter everything manually instead, and you can revoke access anytime in Settings → Privacy & Security → Health.
Does my data sync between devices?
Your daily portion logs sync through your own private iCloud account, so they appear on your other devices signed in to the same Apple ID. Your health-related profile (sex, age, height, weight) stays only on the device and is not synced to iCloud — so on a second device you may need to re-enter your profile once. Everything works offline; sync simply catches up when you’re back online.
Why do I see “iCloud sync unavailable”?
That orange banner means the app is saving on the device but not syncing — usually because you’re not signed in to iCloud. Sign in via Settings → [your name] on your device, and sync will resume. Your data is not lost; it’s saved locally either way.
What are the tips / in-app purchases?
The tips (coffee, lunch, support) are optional and simply support development. They unlock nothing — the entire app is free to use, and no feature is locked behind a purchase.
How do I delete my data?
- On a device: deleting the app removes the data stored on that device.
- In iCloud: manage or delete synced data in Settings → [your name] → iCloud.
- Palmful has no account and no servers, so there’s nothing to delete on our side.
Privacy
For how Palmful handles your information, see the Privacy Policy.